damaged luggage
According to our Transport Conditions, transavia.com is not liable for scratches, dents and other minor damage to bags or other luggage items, or for damage to handles, wheels, straps and other protruding parts of suitcases or luggage items, or for damage as a result of perished content of the luggage, unless transavia.com caused this damage as a result of the recklessness or deliberate intention of transavia.com. If you find the latter to be the case, you have to report this to the local handler immediately after arrival. You will receive a Property Irregularity Report (P.I.R.).
Damage payments/claims
An airline company has a limited liability with regard to loss, damage or delay of luggage. It therefore is in the interest of the passenger that he or she claims the damage to the luggage from his or her own travel and/or luggage insurance. If the passenger has not taken out such insurance, we would like to point out that the passenger should always submit claims related to damage to the luggage in writing – including the report (P.I.R) and the original invoices – to transavia.com.
What should you do?
Complete the complaint form. Print out the form by using the Print button and send this by regular mail together with the required documents.
For flights from/to The Netherlands you may send the documents to:
Central Tracing & Baggage Claims department
PO Box 7777
1118 ZM
Amsterdam Airport Schiphol.
For flights from/to Paris-Orly you may send the documents (completed in English or French) to:
Team Trackers
Service Luggages transavia.com France
94204 Ivry sur Seine Cedex
France.