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lost luggage

Our employees take any found item to the Lost & Found Department at the airport where the item was found.

Did you lose an item at Schiphol? If so, you could ask about it at an information kiosk in the terminal or contact Schiphol at telephone number 0900 0141 (40 cent/minute). If you are not in the Netherlands, you could call +31 (0) 20 794 0800 (at the normal rate). You could also go to the Lost & Found pages on www.schiphol.nl and complete a form there, including details about your missing item.

If you lost an item at the airport in Copenhagen, you could either consult this airport’s website (www.cph.dk) to see if it has been found, or contact the Lost Property Facility at telephone number +45 32 31 22 84.

Report your lugagge as missing or damaged
When luggage goes missing you should go to our local handler to have a Property Irregularity Report (P.I.R. report) drawn up immediately after arrival at the airport. If more than one person has been affected as a result of the absence of luggage, this should be stated in the P.I.R. report. Any possible payment for the damage only takes place on the basis of this report and a fully completed Baggage Inventory Form (B.I.F.). If you were not provided with the B.I.F. form, you can download it or request it from transavia.com.

For flights from/to The Netherlands and Copenhagen you may send the documents (completed in Dutch or English) to:
Central Tracing & Baggage Claims department,
PO Box 7777,
1118 ZM,
Amsterdam Airport Schiphol.

For flights from/to Paris-Orly you may send the documents (completed in English or French) to:
Team Trackers,
Service Luggages transavia.com France,
94204 Ivry sur Seine Cedex,
France.

Information about your missing luggage
During the first 5 days, you may stay in touch with our local handler – whose telephone number you received after reporting the loss – for information about your lost luggage. If the missing luggage has not been located within five days, we request you to complete a Baggage Inventory Form (B.I.F.-form) and to send it to transavia.com on the abovementioned address. We will continue to look for your luggage for 45 days after receiving the report. Thereafter the luggage will be considered as lost. After a period of 21 days, you can submit a claim.

download the B.I.F. form

If you discover that items are missing from your luggage after leaving the airport, then you should first report this to the police before we can accept or process any possible claim from you.

Damage payments/claims
An airline company has a limited liability with regard to the loss of, damage to or delay of luggage. It is therefore in your own interest to claim the loss of or damage from your own travel- and/or luggage insurance. If the passenger has not taken out such insurance, we would like to point out that the passenger should always submit claims related to the loss of or damage to the luggage in writing – including the report (P.I.R), the luggage label, the B.I.F. form and the original invoices – to transavia.com.

Compensation during the first days during which your luggage is missing
If your luggage is still missing one day after arriving at your foreign travel destination, you may qualify for compensation of the costs you need to make as a direct result of the fact that your luggage went missing. This compensation is paid in the case of luggage gone missing for more than 24 hours and comes to € 50 per day for a maximum of 3 days. transavia.com only compensates costs that are considered to be reasonable and after presentation of the original invoices, the luggage label and the original report made about the missing luggage. For cosmetics, you will receive a single compensation of a maximum of € 20. Only telephone costs to the local handler are reimbursed. These amounts are part of the maximum amount of € 50 per day.

Your luggage is found
If your luggage is found, transavia.com will have the luggage delivered to the place where you are staying as soon as possible. You therefore do not need to come to the airport, unless customs issues make it impossible to deliver the luggage to the place where you are staying. If this happens you have to collect the luggage from the airport yourself.