lost luggage
items left on board
Our employees take any found item to the Lost & Found Department at the airport where the item was found.
Did you lose an item at Schiphol? If so, you could ask about it at an information kiosk in the terminal or contact Schiphol at telephone number 0900 0141 (40 cent/minute). If you are not in the Netherlands, you could call +31 (0) 20 794 0800 (at the normal rate). You could also go to the Lost & Found pages on www.schiphol.nl and complete a form there, including details about your missing item.
report your lugagge as missing or damaged
When luggage goes missing you should go to our local handler to have a Property Irregularity Report (P.I.R. report) drawn up immediately after arrival at the airport. If more than one person has been affected as a result of the absence of luggage, this should be stated in the P.I.R. report. Any possible payment for damages can be made only on the basis of this report and a fully completed Baggage Inventory Form (B.I.F.). If you were not provided with the B.I.F. form, you can download it or request it from transavia.com (see header information about your missing luggage).
information about your missing luggage
You can follow the status of your missing luggage by using your P.I.R. file number.
Find out the status of your missing luggage
During the first 5 days, it is also possible to stay in touch with our local handler for information about your lost luggage. You received the telephone number of the handler after reporting the loss. If the missing luggage has not been located within five days, we request you to complete a Baggage Inventory Form (B.I.F.-form) and to send it to transavia.com on the abovementioned address. We will continue to look for your luggage for 45 days after receiving the report. Thereafter the luggage will be considered as lost. After a period of 21 days, you can submit a claim.
download the B.I.F. form
If you discover that items are missing from your luggage after leaving the airport, then you should first report this to the police before we can accept or process any possible claim from you.
damage payments/claims
An airline company has a limited liability with regard to the loss of, damage to or delay of luggage. It is therefore in your own interest to claim the loss of or damage from your own travel- and/or luggage insurance. If the passenger has not taken out such insurance, we would like to point out that the passenger should always submit claims related to the loss of or damage to the luggage in writing – including the report (P.I.R), the B.I.F. form and the invoices – to the transavia.com Customer Care department.
compensation during the first days during which your luggage is missing
If your luggage is still missing one day after arriving at your foreign travel destination, you may qualify for compensation of the costs you need to make as a direct result of the fact that your luggage went missing. transavia.com only compensates costs that are considered to be reasonable and after presentation of the original invoices, the luggage label and the original report made about the missing luggage. Only telephone costs to the local handler are reimbursed.
your luggage is found
If your luggage is found, transavia.com will have the luggage delivered to the place where you are staying as soon as possible. You therefore do not need to come to the airport, unless customs issues make it impossible to deliver the luggage to the place where you are staying. If this happens you have to collect the luggage from the airport yourself.
