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other medical facilities

Medical luggage
You may take along up to 15 kg extra in medical equipment free of charge. The only condition that applies is that you have to be able to present a medical certificate by a doctor drawn up in both Dutch and English at the check-in counter prior to your flights from/to the Netherlands and Copenhagen. For flights from/to the Paris-Orly you have to be able to present a medical certificate drawn up in French and English. Please note! You always have to report the extra medical luggage to transavia.com beforehand. To do so, please get in touch with the transavia.com call centre.


	Report in advance	Transport	Medical certificate required	Cost
Medical equipment	Yes	In cabin up to a maximum of 5 kg and within requirements for hand luggage**	Yes, in Dutch and in English*	Free up to 15 kg
Walking frame	No	In luggage hold	No	Free up to 15 kg
Crutches	No	In cabin	No	Free up to 15 kg
Rollator	No	In luggage hold	No	Free up to 15 kg

* If you travel from/to the Netherlands (including the route Rotterdam - Paris-Orly), your medical statement should be drawn up in Dutch and in English. If you travel from/to Paris-Orly (except for the route Rotterdam - Paris-Orly), your medical statement should be drawn up in French and in English.

**Medical equipment, which you do not need during the flight, you may possibly take with you as hand luggage, on condition that the measurements and the weight comply with the applicable hand luggage regulations. If the luggage does not meet these requirements it is decided beforehand whether the luggage may go on board or whether it should be transported in the luggage hold.

When do you need a medical certificate?
In a medical certificate, which is drawn up in either Dutch or French and English, an (independent) doctor should state that you will not suffer any detrimental effect from travelling in a pressurised cabin or that you want to travel with medical luggage. The doctor has to sign the certificate. Because certain medical conditions are often made worse by travelling in a pressurised cabin, we advise you to request your doctor to provide a medical certificate if you have an ear infection or fever. Always consult with your doctor if you have any doubts.

Travelling with a body part in plaster
If you have a body part in plaster you are only allowed to fly if you have a medical certificate that states that you fit to fly with closed plaster cast. If this is not specifically stated, you have to ensure that the plaster cast is sawn through across its entire length, otherwise you will not be accepted on the flight. Certain medical conditions are often made worse by travelling in a pressurised cabin.

transavia.com will always ask for a medical certificate if:

you need oxygen during the flight (the medical certificate should also state the required number of litres of oxygen per minute)
you want to take medical luggage with you (max. 15 kg)
you are pregnant and there are complications in your pregnancy
you or your child has a contagious (childhood) disease (such as chicken pox). The medical certificate should state that the disease is no longer in a contagious phase.
you had a medical operation within eight days prior to departure
you have a body part in plaster. The medical certificate states that you are fit to fly with closed plaster cast. If this is not specifically stated, you have to ensure that the plaster cast is sawn through across its entire length, otherwise you will not be accepted on the flight.

A European medical passport
It could be very handy to have a medical passport with you when you go travelling. This passport contains statements about all previous and/or current health problems are stated. In addition to information about medicine use and about diseases and afflictions, it contains information about who should be alerted and the doctor who is treating you. The European Medical Passport is drawn up in eleven European languages and is available from your physician or chemist for a small fee.

Guide dogs for the blind, assistant dogs or rescue dogs on board
Guide dogs for the blind, and assistant and rescue dogs are accepted in the cabin free of charge, irrespective of their size. You have the obligation to report the transport of your assistant dog at the transavia.com call centre prior to making an (online) booking for your flight. If you booked your flight via a travel organisation, you have to place your request with your travel organisation.

The regulations for taking an assistant dog with you:

An assistant dog may never be placed upon a seat.
An assistant dog should always be kept on a leash.
You also need: a valid animal passport and the required vaccinations.

more information about the animal passport

Some countries have restrictions with regard to the transport of pets through or to the country. This also applies to your assistant dog. For information about these restrictions please get in touch with the transavia.com call centre or ask for information from your travel organisation.

The role of the cabin staff
In order to offer you a flight that is as safe and comfortable as possible, transavia.com has a qualified cabin staff. During the flight, you can discuss all your needs. However, the cabin staff is not qualified to assist passengers with eating or with personal hygiene. The same applies with regard to the lifting or carrying of passengers and administering medicines or injections. When a passenger requires this kind of care, he or she needs to travel with a personal companion who can assist him or her during the flight. A companion needs to pay the full normal flight fare that is available at the moment when the booking is made. transavia.com does not have any wheelchairs on board.

Medicines
Ensure that you always take your medicine with you in your hand luggage, and therefore not in the luggage which goes to the luggage hold via the check-in counter. Furthermore, we advise you to take along an English version of the prescription for your medicine, which you can show if customs or security officials ask questions about your medication or hypodermic needles. Hypodermic needles need to be packaged properly. Medicines that need to be kept cool you can mostly take with you in thermos bags or vacuum flasks that meet the applicable regulations for hand luggage. There are no cooling facilities on board.