other medical facilities

medical luggage
You may take along up to 15 kg extra in medical equipment free of charge. The only condition that applies is that you have to be able to present a medical certificate by a doctor drawn up in English at the check-in counter. Please note! You must book your medical luggage in advance. You can do this via My Transavia in the category 'medical services'.

 Report in advanceThrough to the gateTransportMedical certificate requiredCost
Medical equipmentYesIn cabin up to a maximum of 10 kg and within requirements for hand luggage**Yes, in Dutch and in English*Free up to 15 kg
Walking frameNoYesIn luggage holdNoFree
CrutchesNoYesIn cabinNoFree
RollatorNoYesIn luggage holdNoFree
Folding walking aidNoYesIn luggage holdNoFree

** Medical equipment that you do not require during the flight must be transported in the hold. Taking medical luggage on board as a second piece of hand luggage is only allowed in exceptional cases (for example, sensitive medical equipment) and is only possible if your luggage meets all hand luggage requirements (dimensions: 55 cm (L) x 35 cm (W) x 25 cm (H) and weighing no more than 10 kg). If your luggage does not meet these requirements, it will be determined before the flight whether you will be allowed to take the equipment as hand luggage or whether it must be transported in the hold. If you wish to take your medical luggage with you as hand luggage, you must notify the airline in advance.

When do you need a medical certificate?
In a medical certificate, which is drawn up in English, an (independent) physician should state that you will not suffer any detrimental effect from travelling in a pressurised cabin and/or that you want to travel with medical luggage. The physician has to sign the certificate. The certificate may be issued no more than 7 days before the departure of your outbound flight. Because certain medical conditions can be made worse by travelling in a pressurised cabin, we advise you to ask a physician for a medical certificate if you have an ear infection or fever. Always consult a physician if you have any doubts.

transavia.com will always ask for a medical certificate if:
  • you need oxygen during the flight (the medical certificate should also state the required number of litres of oxygen per minute)
  • you want to take medical luggage with you (max. 15 kg)
  • you are pregnant and there are complications in your pregnancy
  • you or your child has a contagious (childhood) disease (such as chicken pox). The medical certificate should state that the disease is no longer in a contagious phase.
  • you had a medical operation within eight days prior to departure
  • you have a body part in plaster. We will also accept you on board without a medical statement as long as you are sufficiently informed of the risks involved in travelling with a cast.

a European medical passport
It could be very handy to have a medical passport with you when you go travelling. The European Medical Passport contains information about your use of medications. It could also contain more information related to your health, but this is not mandatory. The European Medical Passport is drawn up in eleven European languages and is available from your physician or chemist for a small fee.

guide dogs for the blind, assistant dogs or rescue dogs on board
Guide dogs for the blind, and assistant and rescue dogs are accepted in the cabin free of charge, irrespective of their size. We require, however, that you inform us, during your online booking or after you have booked via My transavia.com, of the fact that you will be travelling with your certified service dog, guide dog or medical response dog. For more information about the import regulations that apply to your pet, you can contact the embassy of the country to which you will be travelling.

The regulations for taking an assistant dog with you:
  • An assistant dog may never be placed upon a seat.
  • An assistant dog should always be kept on a leash.
  • You also need: a valid animal passport and the required vaccinations.

Some countries have restrictions with regard to the transport of pets through or to the country. This also applies to your assistant dog. For information about these restrictions please get in touch with the transavia.com call centre or ask for information from your travel organisation.

the role of the cabin staff
In order to offer you a flight that is as safe and comfortable as possible, transavia.com has a qualified cabin staff. During the flight, you can discuss all your needs. However, the cabin staff is not qualified to assist passengers with eating or with personal hygiene. The same applies with regard to the lifting or carrying of passengers and administering medicines or injections. When a passenger requires this kind of care, he or she needs to travel with a personal companion who can assist him or her during the flight. A companion needs to pay the full normal flight fare that is available at the moment when the booking is made. transavia.com does not have any wheelchairs on board.

Ensure that you always take your medicine with you in your hand luggage, and therefore not in the luggage which goes to the luggage hold via the check-in counter. Furthermore, we advise you to take along an English version of the prescription for your medicine, which you can show if customs or security officials ask questions about your medication or hypodermic needles. Hypodermic needles need to be packaged properly. Medicines that need to be kept cool you can mostly take with you in thermos bags or vacuum flasks that meet the applicable regulations for hand luggage. There are no cooling facilities on board.