making a booking via the call centre

if you know the names of the passengers and the dates you want to fly
You can book via the call center. One of the booking assistants at the call center will then make the booking for you. cannot guarantee that every passenger in the group will be able to travel for the same fare and/or on the same flight.

Conditions that apply to group bookings made via the call centre

The seats available on a flight are offered at different fares. The seats available at the lowest fares are offered first. Once these seats have been sold, the seats available at the next fare up are offered. In most cases you will find that the earlier you book the cheaper the (group) fare will be.

indication of the price
You can call the call centre and ask for a verbal or written indication of the price and conditions. The price quoted is simply an indication. No rights can be derived from it.

provisional booking
It is not possible to make a provisional booking via the call centre. If you wish to make a provisional booking you will need to book via the Group Desk. The booking assistants at the call center, will be able to tell you how many seats are available on a certain flight.

You will have to give the booking assistant the names of the passengers. Please note that names must be given as they appear in the passport! The first name must be given in full.

You must pay for the booking (including airport tax) in full when you make the booking. Bookings made via the call center must be paid for with a credit card.

It is possible to change your booking via the call center up until one hour prior to the departure of the flight originally booked. The following fees apply:
  • To change a name on a booking: € 35.00 per person, each way, plus any difference in the fare
  • To change the flight: € 35.00 per person, each way, plus any difference in the fare

If you wish to cancel the booking, you need to contact the call center (0900 0737). If you cancel the booking the fare is non-refundable. Passenger taxes may be refunded. See general conditions of carriage / fare conditions / cancellations for details of the procedure.

All of's usual conditions (including the General Conditions of Carriage of Transavia Airlines CV) apply, to the extent that the text set out above does not deviate from these conditions.