passengers with limited mobility


transavia.com offers passengers with a mobility limitation all necessary facilities to enjoy comfortable travel. This includes taking your wheelchair with you free of charge.

advance notice of a mobility limitation You have to notify the airline that you have a mobility limitation if:
  • you are travelling with an (electric) wheelchair or scooter
  • you require assistance at the airport
  • you are taking a service dog with you
  • you are deaf or blind

Notify the airline about your mobility limitation at least 48 hours prior to the departure of your flight. This can be done when booking your flight or afterwards online via my transavia.com or by calling the call centre. If you made your booking through a travel agent or tour operator, you must notify him or her about your disability.

at the airport
  • Make sure that you arrive at the airport at least 2 hours before the departure of your flight.
  • If you are taking a wheelchair or scooter with you, you can use it until it is checked in, after which it will be stowed as hold luggage. The airport will then provide you with a wheelchair for use to and from the aircraft.
  • Prior to checking in, you are required to ensure that your wheelchair is prepared for travel. This means that any loose parts, such as the battery, are disconnected.
  • Only an (electric) wheelchair of scooter with a maximum height of 86 cm can be stowed upright. If your wheelchair is higher than 86 cm, it will be stowed on its side.
  • After the flight, you can pick up your wheelchair at the baggage claim in the arrivals hall.

more information on transporting your wheelchair:

a) wheelchairs without a battery - Your collapsible wheelchair must be delivered to the check-in counter and will be stowed as hold luggage.

b) electric wheelchairs (with battery) - You can take wheelchairs with either a wet or dry battery with you on board transavia.com flights. Inform the airline about this when notifying them about your disability. If your wheelchair is no higher than 86 cm, it can be stowed upright.
View the terms and conditions for transporting a battery

conditions for the transport of a dry (or leak-proof) battery
  • The battery must be firmly attached to the wheelchair or other means of transport and then detached
  • Insulate the poles with tape to prevent short-circuiting
  • The battery does not have to be packaged

If the dry battery cannot be detached, one of these two these additional steps should be taken:

  • The main switch on the wheelchair or other means of transport must be set in the “off” position
OR
  • The control panel on the wheelchair or other means of transport must be detached

conditions for the transport of a wet (or non-leak-proof) battery

  • The wheelchair or other means of transport and battery must be loaded in an upright position
  • The battery must be firmly attached to the wheelchair or other means of transport and then detached
  • Insulate the poles with tape
  • Load and unload the battery in packaging in an upright position

If the wheelchair or other electronic means of transport cannot be loaded in an upright position, the battery should be removed and the wet battery should be transported in sturdy packaging that meets the following requirements:

  • The packaging should be leak-proof and resistant to battery acid
  • The battery should be protected from damage when placing it in the hold of the aircraft
  • Insulate the poles with tape to prevent short-circuiting
  • The battery should be secured in an upright position inside its packaging
  • The battery should be surrounded by sufficient absorbent material to absorb its entire contents
  • Label the packaging as follows: BATTERIES, WET, WITH WHEELCHAIR and provide it with the hazardous substance label for corrosive materials as well as PACKAGE ORIENTATION (arrow) labels.


c) scooter - There is only room for one scooter on every flight, so make sure you notify the airline that you are traveling with a scooter either when making your booking or directly afterwards. Your scooter can only be loaded upright if it is no higher than 86 cm.
View the terms and conditions for transporting a battery


conditions for the transport of a dry (or leak-proof) battery

voorwaarden voor vervoer van een droge (lekbestendige) batterij
  • The battery must be firmly attached to the wheelchair or other means of transport and then detached
  • Insulate the poles with tape to prevent short-circuiting
  • The battery does not have to be packaged

If the dry battery cannot be detached, one of these two these additional steps should be taken:
  • The main switch on the wheelchair or other means of transport must be set in the “off” position
OR
  • The control panel on the wheelchair or other means of transport must be detached

conditions for the transport of a wet (or non-leak-proof) battery
  • The wheelchair or other means of transport and battery must be loaded in an upright position
  • The battery must be firmly attached to the wheelchair or other means of transport and then detached
  • Insulate the poles with tape
  • Load and unload the battery in packaging in an upright position

If the wheelchair or other electronic means of transport cannot be loaded in an upright position, the battery should be removed and the wet battery should be transported in sturdy packaging that meets the following requirements:
  • The packaging should be leak-proof and resistant to battery acid
  • The battery should be protected from damage when placing it in the hold of the aircraft
  • Insulate the poles with tape to prevent short-circuiting
  • The battery should be secured in an upright position inside its packaging
  • The battery should be surrounded by sufficient absorbent material to absorb its entire contents
  • Label the packaging as follows: BATTERIES, WET, WITH WHEELCHAIR and provide it with the hazardous substance label for corrosive materials as well as PACKAGE ORIENTATION (arrow) labels

seat on board
Due to safety regulations, it is not possible for passengers with a mobility limitation to be seated at the emergency exit. In some cases, a seat reservation is not possible. transavia.com will always ensure that you are assigned the most suitable seat possible.

travelling alone or with personal care attendant
The following persons should travel together with a personal care attendant:
  • A person with a mental disability who is unable to understand or follow the safety instructions of transavia.com personnel.
  • A person with both a serious visual and auditory handicap who is unable to communicate with transavia.com personnel, as a result of which he or she is unable to receive or follow the safety instructions of transavia.com personnel.
  • A person who requires assistance with such tasks as eating, drinking and using the bathroom.
  • A person who must use medical oxygen on board the aircraft.

boarding and disembarking the aircraft
Some airports do not have a footbridge and use aircraft stairs instead. If you are unable to walk up or down the stairs and have informed us of this beforehand, we will make sure that you are able to board and disembark the plane. We ask for your understanding if this requires a bit of improvisation.