Do you require assistance on board? Transavia has qualified cabin staff who can provide you with various forms of assistance during the flight. However, the cabin crew is not authorised to help passengers with eating or personal hygiene, to lift or carry passengers or to administer medicine or injections. If you require such care, you will have to travel with a personal assistant who can help you during the flight. We explain this requirement below.
If you require assistance on board, it will be necessary in many situations to bring your own assistant. A personal assistant is required for the following passengers:
Our cabin crew is only able to provide limited assistance on board. The passengers listed above must always have a personal assistant with them on board. The person providing assistance must be aged 16 or older. We do not have an on-board wheelchair on our aircraft.
Do you require assistance at the airport or from the airport to the aircraft? Let us know!
In some situations, it is necessary to request assistance from medical services beforehand. This can be done via My Transavia up to 48 hours before your flight departs. This gives you the certainty of receiving the appropriate assistance at the airport. Assistance from medical services is possible if:
Axxicom Airport Caddy (AAC) provides assistance at Amsterdam Airport Schiphol. There are special telephone pillars at nine locations, including the car park and station, where you can request assistance. Assistance can also be requested via www.airportcaddy.nl or www.schiphol.nl.
If you have a disabled parking card in your car (a GIC-GIG in France), you can drive to the drop-off point between Terminals B and C in Orly Sud. You receive a 50% parking discount if you have a disabled parking card. Special disabled parking spots are available.
Taxis G7 offers taxi transport to disabled persons living in Paris or Ile-de-France.
You can also use the ADP airport shuttle buses, which are equipped for transporting disabled passengers.
Contact the airport in question.
Assistance from the check-in desk to the gate can be arranged directly with Transavia.