See several frequently asked questions about various topics.
If your name begins with an apostrophe and/or you have an accented letter in your name, make sure to omit that apostrophe and/or accented letter when entering your name. Otherwise, a system error will occur.
Always enter your last name as stated in your passport. It is important to enter your name correctly. Keep in mind that you will not be allowed on a flight if the name in the booking does not match the name in your passport.
Tip: If you have a Dutch passport, use your maiden name, since this is always stated in your passport.
You can take out travel and/or cancellation insurance when making a booking or afterwards in My Transavia. The insurance is purchased from our insurance partner, Chubb. You can choose any of the following insurances:
Travel and cancellation insurance
This insurance covers your flight reservation costs if you need to cancel your flight. It also covers your luggage, medical and legal costs and personal liability. You are covered for the duration of your trip with Transavia from the time of departure to the airport for your outbound Transavia flight until you return to your home or accommodation. For more information, see the policy terms and conditions and policy summary.
The Cancellation insurance covers the cancellation costs of each flight. This is the value of the reservation that you booked on www.transavia.com including additional items such as baggage fees. It excludes administration costs. For more information, see the policy terms and conditions and policy summary.
For urgent medical help abroad, contact Chub assistance at +31 (0)10 289 41 50.
To submit a claim go to www.chubbclaims.co.uk, or:
Transavia flights are entered by season into the system. The summer season runs from April to October, while the winter season is from November to March. The flights for the upcoming season can be booked via the website before the season begins. However, the exact dates on which the flight schedule is announced differ each season.
Want to stay up-to-date on all the relevant dates? Sign up for the newsletter. This can be done at the bottom of our homepage. In general, flights can be booked via the website up to two hours before departure.