Transavia Airlines C.V. and Transavia France S.A.S. (hereinafter jointly referred to as ‘Transavia’) believe strongly that your personal information should be treated in a careful and safe manner. The general principle here is that you have as much control over this information as possible and that Transavia does not make your personal information available to third parties without your consent.
In order to offer our Transavia products and services, it is necessary for us to process such information as your name, address, e-mail address, phone number, travel preferences, personal interests and any information required for payment purposes. You are not required to provide this information to Transavia. However, if you do not wish to provide this information, we will not always be able to provide the requested service and/or product.
When you visit our website, we can determine your location based on your IP address. We do not save your IP address and we cannot link your location to a specific street or address. We use your location, for instance, to be able to offer you a cheaper alternative from another airport located near to you when you are searching for a flight.
In addition to processing your information in order to deliver services and products, we also use the information you provide to inform you in a customised manner about the available services, products, events and news. The processing of your information also helps us develop new services and products.
If you do not wish for us to use your information for these purposes, please let us know. We will no longer use the data for these purposes in that case. It goes without saying that you can always ask Transavia to view the information or to change or delete the information you provide. You do this using the Complaint form.
You can subscribe to the Transavia newsletter. If you sign up for the newsletter, you are authorising Transavia to use your e-mail address to send the newsletter and other information, such as special offers, competitions/prize contests and surveys.
If you wish to subscribe or unsubscribe to the newsletter, you do so as follows:
Subscribe: Transavia homepage – enter e-mail address under ‘Newsletter subscription’
Unsubscribe: click on the ‘Unsubscribe’ link at the bottom of the Transavia newsletter
The Transavia website contains links to other websites and/or sources. Transavia assumes no responsibility and/or liability for these. This privacy statement therefore does not apply to these websites and/or sources.
If you purchase other services when booking a flight that are provided by third parties, your information may be provided by Transavia to this third party for purposes of concluding an agreement with this third party. By selecting this service, you are authorising Transavia to share your information with this third party. Naturally, this information will only be kept and processed by this third party if you actually conclude an agreement with this party. To this end we can also share information with these third parties, for example in relation to your account, so that we can serve you fully, act on the agreement in the right way and undertake marketing activities.
Transavia is increasingly obliged to provide various authorities in countries around the world – e.g. customs, immigration- and security services – in advance with the personal and travel details of its passengers. These may include API (Advance Passenger Information, primarily passport and travel information) and PNR (Passenger Name Record, primarily travel and booking information) details. In certain cases, Transavia is also required to photocopy the passports of its passengers before departure. This is necessary for the fulfillment of the contract of carriage and for reasons of safety in particular. Authorities may require this data for example for immigration purposes and in order to prevent and control possible terrorism and serious crime. We wish to emphasize that the authorities concerned have assured us that your reservation details will only be used for safety purposes and can only be accessed by authorized personnel.
Regarding flights operated by Transavia France S.A.S – flights which have a flight number starting with ‘TO’, the following applies:
In accordance with the Data Protection Law No. 78-18 of 6 January 1978 relating to computers, files and privacy, and Article L. 232-7 of the French Code of Homeland Security, your API and PNR data may be transmitted to the “Passenger Information Unit”. The "Passenger Information Unit" (PIU) is a service of the French administration that brings together the various authorities responsible for the prevention and fight against terrorism and serious crime and to prevent the undermining of fundamental interests of the French Nation.
What kind of data are transmitted?
To maintain and manage the proper order and safety of and during flights, Transavia has a No-fly list. This list contains the names of passengers who have disrupted safety, good order and discipline on board and/or on the ground to such an extent that they may not be flown on board a Transavia flight for a limited period of time – or under conditions to be determined by Transavia. The persons concerned are informed in writing by Transavia about their placement on this list and the applicable time period.
This privacy statement pertains to the use of your personal information by Transavia and the possibilities of this website. Any adaptations and/or changes to this website may lead to changes in this privacy statement. It is therefore advisable to read through this privacy statement on a regular basis.
After all, Transavia will only use the information provided in accordance with this privacy statement and for the purpose for which this information was collected. If Transavia decides to use personally identifiable information in a manner other than prescribed in the privacy statement, Transavia must inform the persons concerned of this by e-mail. You will then have the choice as to whether or not to authorise this use.
If you have any questions or complaints on the protection of your personal data by Transavia, please contact us via the Transavia Call Centre.Transavia Airlines C.V.