Do you have a complaint, claim or feedback? You can easily submit this via our form! After you fill in the form, you will receive a response within 2 weeks.
Do you have a question? Take a look at our frequently asked questions. Not sure what to do? Then contact us via one of our other channels. It is not possible to submit a question using the form below.
Have you lost your booking confirmation and booked directly with Transavia? No problem! Request a new booking confirmation here.
Dissatisfied about how your complaint was handled? You can also submit your complaint to an arbitration committee through the ODR platform at http://ec.europa.eu/consumers/odr/.
If your flight is departing from an airport in Spain and if our resolution is not satisfactorily to you or you did not receive a response after a month, you may appeal to the Agencia Estatal de Seguridad Aérea (AESA, https://www.seguridadaerea.gob.es/) for alternative dispute resolution for the protection of air transport users (Reg. (EC) 261/2004 and Reg. (EC) 1107/2006), expressly excluding from this procedure claims regarding baggage, damages and clauses of the transport contract. It is cause for inadmissibility of the claim before AESA its presentation once a period of one year has elapsed from the presentation. The decision taken by AESA in alternative dispute resolution is binding on the airline.