Flight cancellation

We do our utmost to bring you to your destination on time. Unfortunately, your flight may get cancelled for whatever reason. We regret this inconvenience. In this case, you can rebook your ticket or request a refund. We explain these options in detail below.

My flight was cancelled. What are my options?

  • You opt for a refund
    If you opt for a refund, you will receive the full amount you paid for the flight within 7 days. Obviously, this only applies to the flight on which you were denied boarding. This also means you can no longer use that ticket.

  • You opt for the next available flight
    You can opt to be rebooked onto the next available and comparable Transavia flight.

  • You opt for a flight on a different date
    You can also decide to be rebooked onto a different, comparable Transavia flight on a later date of your choice.

We offer you compensation in cash

We sometimes have to cancel a flight to do ‘circumstances beyond our control’. These are circumstances over which we have no control, such as bad weather, a strike or unexpected flight safety problems. If we cancel your flight and this is not due to circumstances beyond our control, you are entitled to a cash refund unless:

  • We inform you of your flight cancellation at least 2 weeks before the originally scheduled departure time.
  • We inform you of the cancellation of your flight between 2 weeks and 7 days before the originally scheduled departure time and the new departure time is no earlier than 2 hours before the scheduled departure time and the new arrival time is no more than 4 hours after the original arrival time.
  • We inform you of the cancellation of your flight within 7 days before the originally scheduled departure time and the new departure time is no earlier than 1 hour before the scheduled departure time and the new arrival time is no more than 2 hours after the original arrival time.

The compensation amount depends on the length of the flight.

  • €250
    For flights shorter than 1500 km
  • €400
    for flights within the EU, longer than 1500 km
  • €400
    for other flights between 1500 and 3500 km
  • €600
    for other flights

If you are entitled to compensation, the refund will be deposited into your bank account within seven days.

Note: If we offer to rebook you onto a different flight to your destination, we are entitled to cut the above compensation amount in half. A condition for this is that the difference between the new arrival time and scheduled arrival time of the original flight does not exceed the number of hours stated below:

  • Flights up to 1500 km:
    Scheduled arrival does not differ by more than two hours
  • Flights between 1500 and 3500 km:
    Scheduled arrival does not differ by more than three hours
  • Flights longer than 3500 km:
    Scheduled arrival does not differ by more than four hours

What kind of compensation am I entitled to if my flight is cancelled?

Depending on the distance of the flight and the length of the delay, you are also entitled to the following extra care:

  • Meals and/or refreshments in proportion to the length of the delay
  • Two short phone calls of no more than two minutes per call or (if available) two e-mail messages
  • If it is necessary for you to stay one or more nights extra at your destination, we will arrange an accommodation and transport to/from the airport and your accommodation.

My flight booked through a travel agent is being cancelled

The above conditions also apply to you. You can only request a refund of your flight costs from your travel organisation.

Who should I contact with questions about my cancelled flight?

Has your question been answered with the above FAQs? If not, you can contact us using the online contact form or by calling our Service Centre.

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