Missing luggage

Is your bag not on the baggage carousel on arriving at the airport? Or did you forget luggage on board the plane? Naturally, this is an unpleasant experience. We will make every effort to reunite you with your luggage.

I have lost my luggage, what now?

If you lose your luggage or forget something on board, naturally we will do everything we can to reunite you with your luggage. Please do keep in mind that Transavia is not responsible for luggage forgotten on board.

  • If you are still at the airport
    Go to the Lost & Found department. Found items are brought to this department at every airport.

  • If you are no longer at the airport
    Contact the Lost & Found department at the airport. This is where all found items are stored. Please do keep in mind that Transavia is not responsible for luggage forgotten on board. If you discover that something has been stolen from your luggage, report the theft to the police. We can only provide compensation, if applicable, if you have reported the theft.

  • Contacting the airport
    For flights to Schiphol Airport:

    You can inquire about lost items by contacting the Lost & Found department: from the Netherlands, call 0900 0141 (40 cents per minute) or use the information column in the Schiphol terminal. If calling from abroad, call +31 20 794 0800. You can also fill out the online form on the airport website (at https://www.schiphol.nl/en/facilities/lost-found-objects/) with all details on your lost item.

    For flights to Rotterdam The Hague Airport:
    The Lost & Found department is located in the front office of the Rotterdam The Hague Airport on the first floor of the airport building. Found items are held for a maximum of one year. To claim an item, a valid form of identification is required. For more information, call +31 (0)10 446 34 44.

    For flights to Eindhoven Airport:
    More information

    For flights to other airports:
    The contact details can be found on the airport website. You can also go to the airport information counter.

How do I request compensation for replacement items?

If you have indicated that your luggage is missing and you are not in your country of residence, you can request compensation for replacement items. This compensation covers the costs of replacement items like toiletries. Once your luggage has been returned to you, you can request this compensation within 21 days. Make sure to save all receipts for purchases of replacement items.

How to request compensation

If you have travel insurance, it is advisable to request compensation from your insurance company. This is because we have only limited liability for damaged luggage. If you don’t have travel insurance, you can request compensation from us. You do this using our online form.

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