We realise that travel plans can change. If it is no longer possible to rebook your ticket, you can decide to cancel your entire booking.
If you want to cancel your plane ticket, you can contact your insurance company. It is often possible to obtain a refund of the cost of your airline ticket through your cancellation insurance. We do not reimburse the cost of tickets. You can, however, claim a refund from us of the taxes you paid. You can cancel your booking using the online contact form or by calling our Service Centre. It is possible to claim a refund of taxes paid up to 3 months after the departure date of your flight.
Back to top