Transavia Customer Service

Do you have a question, complaint or compliment? Our colleagues would be happy to assist you! You can contact us in your preferred manner, whether via Facebook, Twitter, WhatsApp, the online form or by phone.

Contact us via Facebook, Twitter or WhatsApp

We are here to help via Facebook, Twitter and WhatsApp 7 days a week from 8 am to 10 pm.

Please note: opening hours are shown in CET (Central European Time). Local times may differ.

Do you have an urgent question?

For urgent questions or queries about a flight that leaves within a week, please contact us on social media or by telephone.

Contact us using the online form

Do you have a question, complaint or compliment? Let us know using the online form.

Contact us by phone

Want to talk to one of our colleagues? Choose the country you are calling from below and dial the corresponding telephone number. Our Service Centre staff would be happy to assist you. Please note: opening hours are shown in CET (Central European Time). Local times may differ.

Country

Telephone number

Costs

Monday - Sunday


Netherlands

0900 0737 

€ 1,00 per call

08.00 - 22.00 hour


France

08 92 05 88 88

€ 0,35 per minute

08.00 - 22.00 hour


Belgium 

+32 (0)70 66 0305 

€ 0,30 per minute

08.00 - 22.00 hour


Spain

902 044 350 

€ 0,989 per minute

08.00 - 22.00 hour


Portugal

707 780009

€ 0,12 per minute

08.00 - 22.00 hour


Italy

899009901 

€ 0,30 per minute

08.00 - 22.00 hour


Germany

01806-000747

€ 0,20 per call 

08.00 - 22.00 hour


Other countries


+352 27002728

 

08.00 - 22.00 hour


Contact us out of office hours
We have limited availability between 10 pm and 8 am (CET). If there is an urgent situation during your trip, you can contact us (in English) on the following number: 

From the Netherlands, Germany, Belgium, Luxembourg, Portugal, Spain and France: +800 00000747 (free)
From other countries +31 20 214 63 46 (rate charged for calling the Netherlands from abroad)

Are you calling from a mobile phone?
The costs may be higher than stated above. You can ask your mobile network provider about the exact costs.

Are you calling from abroad using a mobile phone?
Are you calling from abroad using a mobile phone and is the Service Centre in the country you are calling from not available? Please call us at +352 27002728.

Find the answer to your question online

Changing your booking

You can easily change your booking online in My Transavia. We would be happy to tell you more about this.

Luggage allowance

What are the luggage size and content restrictions? Prepare for your trip with the following information.

Checking in

For many of our flights, you can check in online from 24 hours to 4 hours before departure.

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