Re-routing at a later date is free of charge.
The re-routing flight will be operated by Transavia, subject to seat availability. Transavia reserves the right to entrust the contract of carriage to one of its partners within the Air France KLM group or to any other carrier complying with the safety standards applicable in Europe. The chosen partner will then be responsible for the flight and its general conditions.
By accepting this rerouting, the passenger agrees to take this flight and will not be able to request a refund afterwards (unless the rescheduled flight is cancelled).
If the passenger refuses to accept the re-routing, he/she will be considered as having broken the initial contract of carriage with Transavia and will have to pay for his/her own transportation to the final destination.
Refunds are applicable in case of flight cancellation and will be made within 7 days from the date of the refund request.
If the passenger has booked directly with Transavia, the refund will be credited to the account linked to the credit card used for the initial booking.
If the passenger has booked through a travel agency, the agency will be re-credited and the passenger will have to contact the agency in order to obtain the refund.
Passengers who have booked multiple flights will have their entire trip cancelled and will be reimbursed for all flights not yet operated.
In particular, a passenger who has a round-trip ticket in accordance with the contract of carriage and whose outbound flight is canceled, will have his or her return flight automatically canceled and refunded as well.
Passengers wishing to keep the benefit of their return flight not affected by the cancellation should not validate the refund request via this form but should contact Transavia's customer service at +33 9 72 72 00 32 (local call rate) in order to inform the carrier within 24 hours.
In case of flight cancellation, Transavia may, at the customer's request, reimburse the customer in the form of voucher under the following conditions
Passengers who have booked several flights will have their entire trip cancelled and the amount of all flights not yet taken will be credited to the voucher.
In particular, a passenger who has a round-trip reservation in accordance with the contract of carriage and whose outbound flight is cancelled will have his or her return flight automatically cancelled and the amount of the return flight will also be credited to the voucher.
Passengers wishing to keep the benefit of their return flight not affected by the cancellation should not validate the refund request in the form of a voucher via this form but should contact Transavia's customer service at +33 9 72 72 00 32 (price of a local call) in order to inform the carrier within 24 hours.
To contact our customer service please click on the following link.