Can I get individual assistance at the airport?

If you have difficulty walking and require assistance at the airport, you can notify us of this up to 48 hours before departure. You can do this when booking your flight, online via My Transavia or by calling the Service Centre. Also indicate what you can and cannot do so we can take that into account.

We differentiate between three forms of immobility:

• Passengers who are able to walk short distances and use stairs independently;
• Passengers who are able to walk short distances but who are unable to use stairs independently;
• Passengers who are completely immobile and need to be lifted into their seat.

In all cases, it is important that you are at the airport at least 2 hours before departure of your flight.