Do I need to reserve seats if I am travelling with a personal assistant?
If you are travelling with a personal assistant and notify the Service Centre of this in advance, we will choose the best seats for you and your assistant. This is free of charge. If you would like to reserve your own seats you can do so, but this will incur a fee. Reservations can be made up to 48 hours before departure. For safety reasons, you cannot sit in the emergency exit row if you are travelling with a personal assistant.
If you’re completely immobile and need to be lifted into the aircraft, then it’s not possible to reserve a seat in advance. We will make sure that you are assigned the most suitable seat on board the aircraft.