What should I do if my flight is cancelled?

When your flight is canceled, you will receive an email containing the options below. If the flight is canceled on the day of departure, you can go to the airport information desk or contact Customer Service.

• Get a refund: If you choose to get a refund, the full amount of your flight will be refunded to you within 7 days.
• Choose to take the next available flight or at a later date: You can choose to modify your reservation and take the next similar available flight.

In some cases, we do not have other flights available to take you to your destination within a very short timeframe. If you find another possibility to leave on a date closer to your original departure date, you can book that flight and claim the additional costs—if they are reasonable and proportionate—via our contact form.

If you choose to take a later flight, you are then entitled to the following care:

• A reimbursement for a drink and/or a meal based on the waiting time;
• 2 emails or 2 phone calls;
• If the cancellation of your flight requires you to spend one or more extra nights at your departure location, we will do our best to arrange accommodation and transport to/from the airport. If we are unable to find a hotel room, we will ask you to book a hotel room yourself. We will reimburse you for one night in a 3-star hotel or equivalent. If you are traveling alone, we will reimburse a single room.

If you booked through a travel agency, you are also entitled to care. Please contact your travel agency to rebook your ticket or obtain a refund for your original ticket. We will be happy to assist you if needed.