What should I do if my flight is cancelled?
If your flight is changed or cancelled, the main booker will receive an email. Make sure to also check your span/junk mail, just to be sure. You can also find that status of your flight in My Transavia.
If the flight is cancelled on the day it was scheduled to depart, please go to the Service Desk at the airport or contact our Service Centre.
Has your flight been changed? In our email we explain that you can choose the alternative* flight that we offer, receive a refund, or rebook your flight(s).
* Have we offered you an alternative flight, or have you yourself found an alternative flight near the original departure or destination airport? We will reimburse the additional costs you incur to travel to the booked departure or final destination.
Has your flight been cancelled? In our email we explain that you can choose between the following options:
- Rebook for another flight with Transavia on another date
- Ask for a refund.
It can, unfortunately, turn out that we do not have any Transavia flights available at a short notice. In that case, we are prepared to reimburse extra costs - insofar as they are reasonable and proportionate - for another flight or trip on or around the original travel date, with another provider. You can declare the incurred costs for your new ticket with us, through our contact form.
Have you found (with us) an alternative flight near the original departure or arrival airport? We will reimburse the extra costs you incur to travel to the booked departure or final destination.
If your flight is cancelled, you also have the right to care:
- An allowance for a drink and/or meal in proportion to the waiting time
- The option to send 2 emails or make 2 phone calls
- Does the cancelled flight cause you to spend one or more extra nights at your destination? Then we will do our best to arrange accommodation and transport to/from the airport. If we are not able to arrange a hotel room for you, we ask you to arrange one yourself. We will reimburse an overnight stay at a 3-star hotel.
Did you book your flight with a travel agency?
Please contact your travel agent to rebook your ticket or request a refund for your original ticket. If you are unable to resolve the issue with them, we will be happy to help you!
Did you book your flight through Transavia Holidays?
We advise you to contact the Airtrade customer service directly. You can reach them through the following phone number: +31 (0)88-2478 742. They are available from Monday to Friday between 09:00 and 18:00, and on Saturday between 09:30 and 17:00.