privacy
transavia.com is committed to safeguarding your privacy online. This privacy statement discloses the privacy practices for this transavia.com web-site and how the personal information of you as a user of this web-site is treated It is based on the principle that you as a user will have as much control as possible over you privacy and that transavia.com will not offer to any third party any personal information which identifies individual users of this web-site, without prior consent of the concerning user.
Process of personal dataYou can visit our web-site without telling us who you are or revealing any (personal) information regarding your good selves.
However in order to be able to provide our transavia.com products and services and execute contracts, we need to process certain personal data such as your name, address, email address, telephone number, travel preferences, personal interests and possibly information required for payment.
In accordance with the Personal Data Protection Act (WBP), transavia.com has reported how it processes your personal details to the Data Protection Board (CBP), previously known as the Registration Board) in The Hague.
For what purposes does transavia.com process your data?transavia.com tries to co-ordinate its services and products as closely as possible to the wishes of it customers and website visitors. To accomplish this, transavia.com asks you about what your wishes are. This information together with certain basic contact information such as your name and email enables us to contact you at the correct address and in the preferred language to execute contracts and to inform you about the services, products, events and news available on or via our website and for which you have expressed interest.
In order to ensure we provide you with the correct services, you will be asked to supply (personal) details when purchasing products or services, or when taking part in items such as surveys, games or competitions. We will use the details that you have supplied us with, such as your name, address, e-mail address, telephone number, personal (travel) preferences and interests, so that we are able to inform customers, prospective customers and visitors to the transavia.com website about the activities, products and services of transavia.com and its partners. By processing your details, this also helps us to develop new services and products.
transavia.com e-mail magazineProviding electronic services is important to transavia.com, particularly because these e-services offer customers, prospective customers and website visitors quick and convenient access to information. When you subscribe to receiving such communications as transavia.com’s e-mail magazine, you are giving transavia.com and its partners permission to use your e-mail address for sending you the newsletter and other mail such as surveys and news about special offers.
To subscribe or cancel your subscription to the e-mail magazine, you can follow these procedures:
to subscribe: go to transavia.com’s home page, select ‘my transavia.com’, and then ‘subscribe’
to cancel: go to transavia.com’s home page, select ‘my transavia.com’, log in, select ‘my personal details’ and then ‘change e-mail magazine preferences’
What if you do not wish to receive any information or if you want to change your personal information?
Of course you can ask transavia.com at any time to alter or remove from our database any of the details that you supplied us with. To do so, please contact us. At any time, you may request transavia.com to correct your personal information or having the information removed from our database.
IP addresses / Cookies
IP addresses are automatically gathered by our web server. Your IP address is a number that is used by computers on the network to identify your computer so that data (such as the WebPages ) can be send to you.
In offering its services, transavia.com uses what are known as ‘cookies’. A cookie is a compact piece of information stored in your computer. This cookie is created and consulted during your visit to the transavia.com website. transavia.com uses both temporary and special cookies.
Temporary cookies contain no personal information and are intended solely to make it easier for you to use the website. The special cookies make it possible for you to be recognised every time you visit the website. In this way, the website’s settings can be personalised so that using the website is even easier. If you have turned off the use of cookies in your browser, you can still visit most of the sections at the website.
We use IP addresses and Cookies to analyse trends, administer this web-site, track user’s movement (number of visitors, the site's busy and less busy hours), prevent fraud and gather broad demographic information for aggregate use. This information is then used to keep improving the layout of the website in response to the needs of visitors and to make more specific information available at the site. In this way, transavia.com can continue to optimise its digital provision of services.
Please note that the information gathered via the IP addresses and Cookies is not linked to any personal information that can identify any individual person.
LinksThis transavia.com web-site contains links to other web-sites and/or resources maintained by others then transavia.com. We do not have any control over such sites and resources. Therefore this privacy statement only applies for the information collected by this web-site.
For good order sake, please be aware that transavia.com is not responsible or liable for the privacy policy of these other web-sites and resources. We strongly suggest that you always read the applicable privacy statements before you give away any personally identifiable information.
Protection of Data transavia.com is doing everything possible to safeguard your personal data from wrongful use. Only authorised personnel have access to your data. The storage and sending of your data over the Internet is safeguarded by means of up-to-date, commonly used technology.
Current policies related to personal datatransavia.com is increasingly being required to inform various authorities in countries throughout the world, particularly customs and immigration services, about the personal and travel data of its customers within the normal framework of carrying out its flights. This release of information is necessary to implement the travel agreement and is done in the interests of safety. We wish to emphasise that these authorities have assured us that your booking information will be used only in the interests of safety and will be accessible only to authorised personnel.
No Fly List
To ensure proper order and safety before, during, and after the flight, transavia.com uses a no fly list. This list includes the names of passengers who have disrupted the safety, proper order and discipline on board an aircraft or on the ground in such a way that they will not be transported for a certain/undetermined length of time or will be transported only under certain conditions determined by transavia.com. These persons will be notified personally (and in writing, if possible) by transavia.com about their placement on this list and about the period of time involved.
Changes
This privacy statement is tailored to the usage of this web-site. Along with the adjustments and or changes made to this web-site, this privacy statement may alter accordingly. You should therefore periodically review this privacy statement.
We will use the information in accordance with privacy policy under which the information was collected. However, if transavia.com decides to change the use of the personally identifiable information in a manner different from that stated at the time it was collected, transavia.com will notify the concerning users of this web-site by way of an email. The user will then have the choice to withhold there consent to the usage’s of their information in this different manner.
QuestionsShould you have any questions that was not addressed in this privacy statement, please contact the transavia.com call centre.
Transavia Airlines C.V.
Schiphol, The Netherlands, January 2006