aviso


transavia.com liability Notice for passengers and their baggage.
This information notice summarises the liability rules applied by transavia.com as required by Community legislation and the Montreal Convention.

compensation in the case of death or injury
There are no financial limits to the liability for passenger injury or death. For damages up to 113,000 SDRs, transavia.com cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

advance payments
If a passenger is killed or injured, transavia.com must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs.

passenger delays
In case of passenger delay, transavia.com is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,694 SDRs.

baggage delays
In case of baggage delay, transavia.com is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,131 SDRs.

destruction, loss or damage to baggage
transavia.com is liable for destruction, loss or damage to baggage up to 1,131 SDRs. In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, transavia.com is liable only if at fault.

higher limits for baggage
A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

complaints on baggage
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to transavia.com as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

liability of contracting and actual carriers
If the air carrier actually performing the flight is not the same as the contracting air carrier or vice versa, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

time limit for action
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

basis for the information
The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No2027/97 (as amended by Regulation (EC) No889/2002) and national legislation of the Member States.

disclaimer: This is a notice required by Article 6.1 of Regulation 889/2002 (EC). No representation is made by the carrier(s) as to the accuracy of the contents of this notice.