Transavia works with third parties to make your trip as complete as possible. The European Parliament and Council have implemented new rules for this, which apply in all EU countries from 1 July 2018. Some services can fall under these guidelines.
Transavia works with third parties to make your trip complete. This regards the following parties:
If you purchase a product from these third parties via our website or in an email within 24 hours of making your booking, this product becomes part of a linked travel arrangement.
We display the following information on our website:
If you book additional travel services for your trip or holiday via this/these links, you will NOT benefit from rights applying to packages under Directive (EU) 2015/2302.
Therefore, Transavia will not be responsible for the proper performance of those additional travel services. In case of problems, please contact the relevant service provider.
However, if you book additional travel services via this website not later than 24 hours after receiving the confirmation of the booking from Transavia, those travel services will become part of a linked travel arrangement. In that case Transavia has, as required by EU law, protection in place to refund your payments to Transavia for services not performed because of Transavia’s insolvency, and, where necessary, for your repatriation. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.
Transavia has taken out insolvency protection with the Stichting Garantiefonds Reisgelden (SGR). Travelers may contact this entity or, where applicable, the competent authority if the services are denied because of Transavia’s insolvency.
Note: This insolvency protection does not cover contracts with parties other than Transavia, which can be performed despite Transavia’s insolvency.
Directive (EU) 2015/2302 as transposed into the national law