Cancelling group travel
It is possible to cancel a booking, or a part of the booking. In case (part of) the booking is canceled, we will charge costs. The amount of the costs we charge depends on the time at which the booking is canceled.
Number of days prior to departure | ≥ 61 days | ≤ 60 days |
Free change of group size* | 10% | 0% |
Costs for additional cancellation** | 10% | 100% |
Costs for full cancellation*** | 50% | 100% |
*On the first change of your booking you can cancel free of charge up to 10% of the group size ≥ 61 days before departure. The 10% free cancellation is not applicable when you cancel the whole booking and ≤ 60 days before departure. The minimum group size must be maintained.
If the 10% free cancellation has already been used, the following conditions apply to all other changes;
** Percentage of the ticket price already received that will be charged with a cancellation ≥ 61 days before departure, if the free cancellation percentage is used up. ≤ 60 days before departure, 100% costs will be charged for an additional cancellation.
*** Percentage of the total price that will be charged with full cancellation of the booking ≥ 61 days before departure. ≤ 60 days before departure, 100% costs will be charged for a full cancellation.
Please note that ancillaries (SSRs) that have been booked (checked baggage, seat reservation or other special services) are non-refundable.
If a booking is (partly) cancelled ≥ 61 days before departure, the refund will be as follows; SSRs are non-refundable and are charged 100%. 50% of the total ticket price will be charged. If the deposit amount is higher than the amount due then there will be a refund.