What are my options if I'm denied boarding?

You are entitled to certain rights when you have been denied boarding. This right is derived from European legislation (EU Regulation 261/2004). We are happy to explain the details.

Were you denied boarding? Please report to the handling staff at the airport or contact us at the Service Centre.

If you are denied boarding, you have the following options:

• You opt for a refund If you opt for a refund, you will receive the full amount you paid for the flight within 7 days. Obviously, this only applies to the flight on which you were denied boarding. This also means you can no longer use that ticket.
• You opt for the next available flight. You can opt to be rebooked on the next available comparable Transavia flight.
• You opt for a flight on a different date You can also choose to be rebooked onto a different, comparable Transavia flight on a later date of your choice.

Do you prefer to be booked on the next available flight? In that case, you are also entitled to the following care:

• An allowance for a drink and/or meal in proportion to the waiting time;
• 2 emails or 2 telephone calls of up to 2 minutes each;
• Does the denied boarding mean you have to stay one or more extra nights at your destination? Then we will do our best to arrange accommodation and transport to/from the airport. If we are unable to book a hotel room, we ask you to book a hotel room yourself. We will pay for one night in a 3-star hotel.

Did you book your flight with a travel agency? Please contact your travel agent to rebook your ticket or request a refund for your original ticket.