How do I notify you that I want to travel with a wheelchair or scoot mobile?

You can notify us of your (electric) wheelchair or mobility scooter when booking your flight via My Transavia or via our Service Centre.

Also, it is important to notify us of the measurements, weight and the type of battery of your (electric) wheelchair or mobility scooter. Please also provide the Wh value (Watt-hour value), Voltage (V) and Amp-hour (Ah) of the battery. You can do this by calling the Service Centre directly following your booking – please do so no less than 48 hours before departure. We need that time to assess your request. Is everything OK? You’ll then receive a confirmation email from us, which you will need in order to be able to travel.

Even if you have an IATA certificate, you must still notify us of your wheelchair or mobility scooter and provide us with the specifications. This allows us to assess whether your wheelchair or mobility scooter will fit in the hold. Just having a certificate is not enough to bring your wheelchair and/or mobility scooter onto the aircraft.

Good to know: we will only transport your wheelchair or mobility scooter in an upright position in the luggage hold. To do so, your wheelchair or mobility scooter may not be higher than 85 cm.